Refund policy

Every Evolve Art Collective piece is made to order, so please read this before you buy.

Damaged, defective or misprinted items. If your order arrives damaged, defective, misprinted or is not the item you ordered, contact us within [14] days of delivery at [evolveartcollective@gmail.com] with your order number and clear photos of the problem. We will replace the item or refund you in full, your choice, at no cost to you. You do not need to send the item back.

Sizing. Each product page has a size chart. Please check it before ordering. [Choose one: Because items are made to order, we cannot accept returns or exchanges for sizing. / We offer one size exchange per order within [30] days of delivery, and the customer pays return and reshipping costs.]

Change of mind. [Choose one: Made-to-order items cannot be returned or refunded if you simply change your mind. / Unworn, unwashed items in original condition may be returned within [30] days of delivery for a refund of the item price. Return shipping is paid by the customer and original shipping is not refundable.]

Cancellations. We can cancel or change an order only before it goes into production, which usually happens within [24] hours of purchase. Contact us right away at [evolveartcollective@gmail.com].

Lost packages. If tracking shows your package as delivered but you have not received it, contact us within [14] days and we will help you work with the carrier. If a package is confirmed lost in transit, we will replace or refund it.

How refunds are issued. Approved refunds go back to your original payment method. Please allow [5 to 10] business days for your bank to post it.

Discount codes. Refunds are for the amount you actually paid. Free shipping codes do not change what is refundable.